Document Help


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Common problems downloading files

High network traffic.
Sometimes there are so many people connected to the Internet that the data lines become congested, like a traffic jam at rush hour. Under these circumstances a file being downloaded can "hang" for an indeterminate amount of time. Sometimes the download is aborted, which results in an incomplete download.

The download server is busy.
Even if there isn't a lot of general network traffic, sometimes a Web server can become overloaded with connections. The maximum number of allowable connections may have been reached. In this case, you might receive a message from your Web browser like "Connection by server refused."

You don't remember where you saved the downloaded file.
When you attempt to download a file from the Internet, your browser will display a "Save As" dialog box that prompts you to choose where you want to save the file. Before you click the "Save" button in the dialog box, write down the folder and file name that you're saving the file to. Files that are downloaded from the Internet sometimes have names that might not mean much to you. You can rename the file to something meaningful in the "Save As" dialog box so that you easily remember the file name later. If you write down the file name but still can't find the file, use your computer's "Find" command to find the specific file on your computer.

Other problems.
Due to a variety of reasons, there are numerous potential problems you may encounter. If you are having general problems connecting to the Internet or keeping your connection, try one or each the following:

  • Disconnect from and reconnect to the Internet.
  • Disconnect from the Internet, restart your computer, and reconnect to the Internet.
  • Try connecting at a later time. Your Internet Service Provider (ISP) may be busy and can't allow any more connections.
  • Contact us at

Software Information

Adobe Acrobat PDF

PDF files on this site are designated by   

See our tips and solutions to the most common Acrobat downloading problems here.

The PDF format is modeled after the PostScript language and is device and resolution independent.  Publications in the PDF format can be viewed, navigated and printed from a workstation using the freely available Acrobat Reader software from Adobe Systems Inc. Versions of Acrobat Reader run on DOS, Windows, Macintosh and Unix systems.

Following is a link to the Adobe site, where the Adobe Acrobat Reader is available for downloading free of charge.

link: Get Acrobat Reader

We have several tips and solutions to the most common Adobe Acrobat downloading problems here.

Microsoft Word Viewer

Microsoft Word files on this site are designated by   

If you do not have Microsoft Word on your machine, you may use Microsoft Word Viewer to view word files.  This product, available free of charge, is a viewer only and does not allow you to make changes to word documents.  If you already have Microsoft Word, simply configure your browser to open Word when you click on word files by going into your general preferences and configure the helper app.

Microsoft PowerPoint Viewer

Microsoft PowerPoint files on this site are designated by   

If you do not have Microsoft PowerPoint on your machine, you may use Microsoft PowerPoint Viewer to view PowerPoint files. The PowerPoint Viewer allows people who use PowerPoint to share their presentations with people who do not have PowerPoint installed on their computers. When you post presentations on the Internet, you can include the PowerPoint Viewer to expand your online audience to people who might not have PowerPoint, or to those with different versions. You can use this viewer to view files created in both PowerPoint for Windows and PowerPoint for the Macintosh.

Microsoft Excel Viewer

Microsoft Excel files on this site are designated by   

If you do not have Microsoft Excel on your machine, you may use Microsoft Excel Viewer to view excel files. Microsoft Excel Viewer is a standalone program that is available from Microsoft, free of charge.  You can use Microsoft Excel Viewer to view, copy, zoom, and print Microsoft Excel files (Microsoft Excel versions 2.0 and greater for Windows and Microsoft Excel versions 2.2a and greater for the Macintosh are also supported). Microsoft Excel viewer also includes an AutoFilter feature that is similar to the AutoFilter feature in Microsoft Excel.

Note: SCAG does not support or endorse Microsoft in any way.  These are free programs for your benefit only.  You will be leaving the SCAG site when you follow these links.  Use the broswer's back button to return to this page or book mark the SCAG site.