In the SCAG region, the public can access a wide array of traveler information services by dialing 511 or going online. The two regional traveler information providers offer a one stop solution for anyone looking for real time traffic conditions, transit information or help planning their next trip.
The Southern California Go511 service provides multi-modal traveler information to through a 511 interactive voice response (IVR) system and the Go511.com web portal. Go511 is operated by LA SAFE and provides traffic information for Los Angeles, Orange, Riverside, San Bernardino and Ventura counties. Traveler information services available include drive times and freeway speeds, road construction and incident notices, transit schedules, carpool/vanpool matching, trip planners, and real time transit departure times.
The Riverside County Transportation Commission (RCTC) and the San Bernardino Association of Governments (SANBAG) formed a partnership to develop a 511 system dedicated to the Inland Empire. The public can access the Inland Empire 511 traveler information service by dialing into the 511 IVR system or going online at IE511.org. Traffic coverage includes Los Angeles, Orange, Riverside, San Bernardino and San Diego County.
Callers in the region dial 511 to access either service; callers dial the same 511 number and are transferred according to the originating area code for landline users or the location of the receiving cell phone tower for mobile users.
Traveler information services integrate multiple sources of ITS data, supported by information flows and coordination between many agencies. In addition to the 511 phone and web site outlets, data feeds are available to third party information service providers. Sources for real-time data include RIITS (District 7), Caltrans Traffic Management Center (District 8 and District 12), the Caltrans Lane Closure System portal, California Highway Patrol CAD and numerous transit operators.